1) No refunds after purchase (standard rule)

All purchases are final. Once you purchase a test series/subscription on The Unhackables, it is non-refundable and non-transferable.

2) Exception — refund only for genuine technical access failure

A refund will be considered only if:

• You made a successful payment, but you are unable to access the purchased test series due to a technical issue on our side.
• You have contacted support and provided the required details (payment reference, registered email/phone, etc.).
• Our team is unable to resolve access after reasonable troubleshooting.

If the issue can be resolved by granting access or fixing your account, we will do that instead of issuing a refund.

3) Non-refundable scenarios (explicit)

• Change of mind after purchase.
• Lack of time to prepare / exam date changes.
• You started or attempted a test (timer began) or submitted/voided any attempt.
• Violation-based void attempts (fullscreen exit / tab switch rules).
• Requests related to performance, expected rank/score, or subjective dissatisfaction.
• Fraud, abuse, or chargeback misuse.

4) How to request help / raise a refund request

Email contact@theunhackables.com with subject: “Access Issue / Refund Request – [Your Name]”

• Registered email / phone
• Payment reference / transaction ID
• Product purchased (test series/subscription name)
• Screenshot of payment success (if available)
• Short description of the problem

5) Refund processing timeline

If a refund is approved under the technical-access exception, it is typically processed within 5–10 business days. The final credit time depends on your bank/payment provider.

6) Policy updates

We may update this policy periodically. The effective date at the top indicates the latest version.